Large industrial customers of Rocky Mountain Power, an operating utility of MidAmerican Energy Holdings Company, continue to rate the company among the top utilities in the nation for overall customer satisfaction, according to TQS Research.
Rocky Mountain Power scored high in the 2010 TQS survey, with 91.8 percent of industrial customers polled saying they were very satisfied.
TQS Research is an Atlanta-based independent research firm that polls large commercial and industrial customers of electric utilities for overall satisfaction. The annual TQS benchmark survey of the 60 largest utilities measures performance in critical areas, such as energy efficiency, account management, reliable power, price, handling customer contacts and company image.
Rocky Mountain Power's two sister utilities, Pacific Power and MidAmerican Energy Company, also scored high in the TQS survey, at 97.5 percent and 91.5 percent, respectively.
"We are pleased that our employees' commitment is recognized by our customers," said Richard Walje, Rocky Mountain Power's president. "These dedicated employees help customers keep their costs down, improve reliability and provide innovative solutions, as shown by the survey results. We have been providing safe, reliable service for nearly 100 years and continue to adapt our service as our customers' electricity needs evolve.