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Attorney general's office details provisions cited in DISH Network settlement

The Utah Division of Consumer Protection and Attorney General Mark Shurtleff recently announced that DISH Network has agreed to pay $5,991,000 to settle consumer protection allegations in 46 states.

The states in question include Utah.

The multi-state group alleged that the satellite television provider and its third party retailers engaged in deceptive and unfair sales practices.

DISH Network in signing this agreement has denied any wrongdoing on their part.

In addition to the $5.9 million settlement, DISH Network will pay restitution to consumers and limit how it markets company services in the future.

"DISH has put an end to its dubious practices," said Shurtleff. "This settlement should send a clear signal that companies must treat their customers fairly."

According to the attorney general's office and consumer protection division, the settlement resolves allegations including that DISH Network:

•Refused to accept responsibility for misconduct by third party retailers and installers.

•Charged customer credit cards and debited bank accounts without providing adequate notice and obtaining appropriate authorization.

•Failed to disclose all terms and conditions of customer agreements, including the availability of rebates, credits and free offers.

•Failed to disclose that purchased or leased equipment was previously used and/or refurbished.

•Made reference to competitors' price offers when the goods or services being compared were materially different.

According to Utah officials, unresolved complaints sent to Dish Network, the Utah Division of Consumer Protection or state attorney generals since Jan. 1, 2004 are eligible for the restitution program.

DISH Network will notify consumers that they are eligible for the restitution program by sending a claims notice to those consumers.

Additionally, Utah consumers may file a complaint with DISH Network directly. Complaints may also be filed through the division of consumer protection or the Utah Attorney Generals Office by Dec. 14 to be considered for the restitution program as long as the complaint is about activity that took place within the last two years.

Consumers who are not satisfied with the company's offer of restitution may choose to file a claim to be decided by a third party claims administrator.

Carbon County residents may address questions or complaints regarding the refund process to: DISH Network, Dispute Resolution Team, P.O. Box 9040, Littleton, CO 80120 .

Local consumers with Internet access may also email the company at .

Consumers may file complaints by visiting the division of consumer protection's web site at

Residents may also call the division toll-free at (800)721-SAFE to request a form by mail.

Residents may also mail complaints to the Utah Attorney General's Office, PO Box 140811, Salt Lake City, UT 84114.

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