Despite national profile... TRAM keeps family attitude
After talking with David Zaccaria, President of TRAM Electric, it is easy to see why TRAM has had the success that it has.
While the company handles motors of any shape and size from all over the country, they treat their employees and customers like the company is close knit mom and pop store instead of a national corporation.
Make no mistake, the company has one of the most impressive quality control systems in the nation and lives by the seminal corporate motto of, "you call, we haul." They have grown by leaps and bounds since their modest beginnings and have built a reputation as one of the most dependable companies in the inter-mountain west.
But their success seems to come from the fact that they trust and respect one another more than any quality control process.
Zaccaria, who recently overcame a life threatening battle with a serious illness, is back stronger than ever. He has a favorite poem that shows his feelings toward his company and its employees. The piece titled Desiderata, states, "enjoy your achievements as well as your plans," and that seems to be just what TRAM is doing.
The shop is regularly audited for standards and compliance because of the size and power of motors that they rebuild. Their technicians are trained, specializing in electric motor repair root cause failure analysis, correct bearing installation, condition monitoring and lubrication.
As their website states, TRAM Electric, Inc. was established in 1981, and is rapidly building a tradition of quality and service in the electrical apparatus industry.
Some of their current products and services include:
â¢New and re-manufactured motor and pumps.
â¢Motor, pump and transformer repair.
â¢On-site diagnostics and repair.
â¢Pick up and delivery of repairs.
â¢Service exchange program, meaning that when possible TRAM can deliver a new motor to a company in need to get them right back into production while they take the damaged motor in for repair.
â¢Color Photographic Documentation (CPD) repair.
â¢V.I.P. (Vacuum Pressure Impregnation) of epoxy systems.
â¢Dynamometer load test equipment.
â¢Burn-off and baking equipment.
â¢Full compliment machine shop.
â¢ And full compliment electronics shop, to name a few.
"We strive to be the most customer service oriented and efficient supplier of electrical products and services. We want to become the unquestioned leader in meeting its customer's needs by exceeding expectations and always delivering the highest quality products and services on time and without error," promotes their website. "We will realize this by teaming with employees an suppliers who perform to the highest standards."
The idea of the website is demonstrated when one visits TRAM's facilities. Employees are extremely important to the company and they keep a mounted plaque on the wall in their main office to prove that. The plaque boasts the name of every full time employee working at the facility.
The company also provides customers with after hours emergency numbers of some of their top executives should they need TRAM's assistance at any time.
That's because at TRAM, there is no such thing as "after hours."
"We take our motto very seriously," said Lezlie Allred, assistant district sales manager. "No matter what time of the day one of our clients needs service, we do whatever is needed to make sure that they are up and running in the shortest time possible."
Additionally, to strengthen their performance as a shop, TRAM has recently became an SKF certified re-builder.
According to company materials, industry statistics show that between 40 and 70 percent of motor failures are bearing related. For this reason, the SKF certified program focuses on identifying the root cause of bearing failures and the repair methods that will correct the problem so that the motor can achieve optimum performance.
Company certification requirements state that all TRAM personnel undergo extensive training in the factors that influence bearing service life. Technicians are then tested and must meet certification standards.
The SKF certification has continued to increase the high quality of service and dependability TRAM has built its reputation on.
The company is strong because it is built upon trust. Zaccaria has always been a hands-on boss, keeping up with knowledge of every facet of the business. This type of passion for detail might lead someone to believe that he micromanages his company. However, nothing could be farther from the truth.
"I hire good people and let them do their jobs," said Zaccaria.
TRAM makes sure that representatives from every area of the plant take part in the hiring of new employees. Essentially it is the workforce that hires someone, not the boss.
"I have found that if we hire good people and then get out of their way and let them work, we get fantastic results," he says."
This philosophy was put to the test in a major way when the company's CEO was forced to take a little time off for recuperation.
"We missed him everyday," said director of operations Robert McKendrick. "But TRAM kept right on servicing customers like we always have. That is the best part of the way Dave manages; you always know he is right there to back you up but he lets you make your own decisions and do your own job. Even when he was gone we all felt like he was right there to back us up. He trusts his employees and stands behind us every step of the way."
As a result TRAM's customers trust them. They have become a leader in the inter-mountain west for quality service. And with their SKF certification, things only seem to be getting better.
"TRAM is a great place to work. There is a real feeling of teamwork here that you don't find at most other workplaces. It causes every employee on the property to take uncommon pride in their work and that pride shows through in the great service record TRAM has built for itself," concluded Allred.